Returns & Refunds
We offer a 14-day refund policy. To be eligible for a return, your item must be in the unused and re-saleable condition with tags in its original packaging. The item must be received and inspected by Rustic to Refined staff before a refund is issued. Items sent back to us without first requesting a refund will not be accepted, proof of purchase must also be provided. Rustic to Refined reserves the right to refuse refunds on damaged or abused merchandise and non-refundable items.
To apply for a refund, you can contact us. If your refund is accepted, we will send you instructions via e-mail on how to proceed. Shipping fees are non-refundable, you are responsible for all pickup or delivery costs associated with returns or exchanges.
We will notify you once we’ve received and inspected your return. If approved, you will be automatically refunded by your original payment method. Please allow 8-10 days for the refund to appear in your account or on your credit card statement
Some items cannot be returned, such as antiques and custom products (such as special orders or personalized items). We also do not issue refunds on sale items or gift cards; these sales are considered final sales. There is a 25% restocking fee for all returns or cancellations of furniture that has been built or finished to order. Please contact us if you have questions or concerns about your specific item.